June 14, 2011
June 3, 2011
For those that have been following my Barnes & Noble saga they finally called me today. Those explicit adult only books are coming off the wall that makes up the children’s section. They are going to move them to another location in the store.
It’s going to take a few days to transition the books off that questionable wall by the bathroom that makes up the children’s section but they plan to get it done. They are going to plan it out with the field merchandiser and the project should be completed by next week.
The district manager could not have been more nice or professional about it. He agreed that you shouldn’t have to pass this questionable material as you access the children’s section.
I also found out that I am not the only one that has complained about this particular store layout. Apparently people have been complaining to the store manager since March. Some of these complaints were not formally hand written so they are working on opening up the lines of communication between the managers with regard to verbal complaints too. That’s good to know!
Tim C. plans on coming into town next week to check on the progress. I’m impressed. We also discussed the fact that there are always going to be complaints about the nature of the subject matter. No matter where you put these books people are going to complain. I let Tim C. know I didn’t have an issue with the subject matter. My issue was that it made up the children’s section and our kids should not have access to this material upon entering the children’s area. He emphatically agreed!
At the end of the day it’s up to the parents to parent their children so if they allow their children to wander around the book store that is not the fault of Barnes & Noble.
I am relieved that Barnes & Noble took the time to call me back. I am impressed that they agree with me and are making changes to that particular store’s layout. That tells me that Barnes & Noble thinks this issue is important and I appreciate it because we really do enjoy shopping at that book store as a family.
NOW…next week when I visit again I hope to see the changes have been implemented. As a matter of fact I will wait a couple of weeks before I head back to the store with my family. I hope to be able to capture the wall with my camera and report back to my trusty readers what a great job Barnes and Noble is doing.
While I think it’s important to report injustices I also think it’s equally important to report all the kudos and positive efforts people make to do what’s right.
Until then…stay tuned.
June 2, 2011
Dear Angela XXX,
Thank you for taking the time to provide us with additional information
in informing us of your experience at our Crossroads Mall, Omaha, NE
store. At Barnes & Noble, we take pride in offering our customers
efficient and friendly service and we apologize that we failed to meet
your expectations on this occasion.
We are forwarding your email to the appropriate District Manager to
contact you regarding this matter and you will be notified shortly. We
will make sure that the Store Manager is aware of your feedback.
Please accept our sincere apologies for any inconvenience this may have
caused. When responding, please reference case #XXX.
Customer Service Representative
Barnes & Noble Customer Service
This note arrived on 5/26/2011
It has been a little over one week and I still have not received a telephone call from a single Barnes & Noble representative. Go figure!? Do they think I'm going to go away or forget about this issue? No, I'm not going to go away. In fact, I am not letting this issue go. Placing sexually explicit adult books as part of the children's section in their store is not acceptable.
What Is Wrong With Barnes & Noble?