June 2, 2011

Back To Barnes & Noble


Dear Angela XXX,

Thank you for taking the time to provide us with additional information
in informing us of your experience at our Crossroads Mall, Omaha, NE
store. At Barnes & Noble, we take pride in offering our customers
efficient and friendly service and we apologize that we failed to meet
your expectations on this occasion.

We are forwarding your email to the appropriate District Manager to
contact you regarding this matter and you will be notified shortly. We
will make sure that the Store Manager is aware of your feedback.

Please accept our sincere apologies for any inconvenience this may have
caused. When responding, please reference case #XXX.

Sincerely,

Bill
Customer Service Representative
Barnes & Noble Customer Service

This note arrived on 5/26/2011

It has been a little over one week and I still have not received a telephone call from a single Barnes & Noble representative. Go figure!? Do they think I'm going to go away or forget about this issue? No, I'm not going to go away. In fact, I am not letting this issue go. Placing sexually explicit adult books as part of the children's section in their store is not acceptable.

What Is Wrong With Barnes & Noble?

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