May 26, 2011

Another Barnes & Noble Follow-Up

Remember my Barnes & Noble Follow-Up?

Barnes & Noble's Response:

Thank you for taking the time to provide us with additional information
about your experience at our Crossroads Mall, Omaha, NE store. At Barnes
& Noble, we take pride in offering our customers efficient and friendly
service and we apologize that we failed to meet your expectations on
this occasion.

Based on the situations you described, we feel that the difficulties you
are experiencing would be resolved best by contacting us by phone. We
ask that you call us at 1-800-XXX-XXXX. We are available Monday
through Friday from 8AM to 11PM (EST), Saturdays and Sundays 9AM to 11PM (EST).

Please accept our sincere apologies for any inconvenience this may have
caused. When responding, please reference case #XXX.

Sincerely,

XXX
Customer Service Representative
Barnes & Noble Customer Service


This note arrived on 5/25/2011

My Note to Barnes & Noble:

Case #XXX

I would appreciate it if a Barnes & Noble would take this seriously and have a district or regional manager call my house so I don’t have to start from the beginning with some random Barnes & Noble customer service employee.

Respectfully,

Angela S.
(XXX)XXX-XXXX

Case #XXX

This note was sent on 5/25/2011


Barnes & Noble's Response:

Thank you for taking the time to provide us with additional information
in informing us of your experience at our Crossroads Mall, Omaha, NE
store. At Barnes & Noble, we take pride in offering our customers
efficient and friendly service and we apologize that we failed to meet
your expectations on this occasion.

We are forwarding your email to the appropriate District Manager to
contact you regarding this matter and you will be notified shortly. We
will make sure that the Store Manager is aware of your feedback.

Please accept our sincere apologies for any inconvenience this may have
caused. When responding, please reference case #XXX.

Sincerely,

XXX
Customer Service Representative
Barnes & Noble Customer Service

This note arrived on 5/26/2011


Now we wait!!! .....again.

What Is Wrong With Barnes & Noble?

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